Refunds

Refund Policy & Complaint Handling

How our 30-day guarantee, refunds, and complaint process work.

Refund Policy & Complaint Handling

Backlink Warranty

Website: https://backlinkwarranty.com

Provider: Breia Oy (EU VAT: FI 31818059)

Registered address: Yliopistonkatu 31, 20100 Turku, Finland

Support: Email support (enable JavaScript)

Effective date: January 28, 2026

This page explains our 30-day money-back guarantee, how refunds are handled, and how to submit complaints. This policy forms part of our Terms and Conditions.

Payments are processed by Paddle. Where applicable, refunds are issued via Paddle to the original payment method.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all subscription levels.

1.1 Eligibility

  • the first charge after a free trial converts to paid (if applicable);
  • any new paid subscription purchase; and/or
  • any renewal charge.

1.2 What happens when a refund is granted

  • we will issue the refund via Paddle to the original payment method; and
  • your access to the Service may be ended immediately upon refund (or restricted) to prevent continued use of the refunded service period.

1.3 What we do not refund

  • fraud, chargeback abuse, or suspected misuse of the guarantee;
  • repeated refund requests across multiple billing cycles that indicate systematic use of the Service without intent to pay.

This section does not limit any mandatory consumer rights that cannot be excluded under applicable law.

2. Free Trial (Lite Plan)

If you start a 14-day free trial on the Lite plan:

  • you may cancel any time during the trial and you will not be charged; and
  • if you do not cancel before the trial ends, your subscription converts to paid and you will be charged.

If you are charged and you change your mind, you can still use the 30-day money-back guarantee as described above.

3. Cancellation vs. Refunds

  • You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period (you keep access until then).
  • A refund request under the money-back guarantee is separate from cancellation. If a refund is granted, access may end immediately as described in Section 1.2.

4. How to Request a Refund

To request a refund, email Email support (enable JavaScript) and include:

  • the email address used for your account;
  • your Paddle order/transaction reference (if available); and
  • the charge date and reason for your request (a short note is enough).

We may request additional information to verify the purchase and help resolve any technical issues.

5. Refund Processing

If approved, refunds are processed through Paddle. Time to receive funds depends on the payment method and bank and may take several business days to appear on your statement.

6. Chargebacks

If you initiate a chargeback while a refund request is in progress, we may not be able to process a refund until the chargeback is resolved. We encourage you to contact us first so we can try to resolve the issue quickly.

7. Complaint Policy (Resolution Times and Escalation)

7.1 How to submit a complaint

Send your complaint to Email support (enable JavaScript) with:

  • your account email;
  • a description of the issue;
  • relevant dates (e.g., charge date, incident date); and
  • any supporting screenshots or logs (if applicable).

7.2 Turnaround times

  • Acknowledgement: within 2 business days.
  • Initial assessment / proposed resolution: within 10 business days where possible.
  • Complex cases: may take longer; if so, we will provide an update and aim to resolve within 30 calendar days.

7.3 Escalation

If you are not satisfied with the proposed resolution, you may request escalation by replying to our email thread with "Escalation Request" in the subject line. We will re-review the case and respond with a final position.

8. Trade Ombudsman / External Dispute Resolution (EU Consumers)

If you are a consumer in the EU/EEA and your complaint is not resolved to your satisfaction, you may be entitled to seek external assistance. For Finland-related consumer dispute channels (Breia Oy is registered in Finland), you can contact:

  • Finnish Competition and Consumer Authority (KKV) – Consumer Ombudsman / Consumer Advisory Services; and/or
  • The Consumer Disputes Board (Finland).

You may also use the European Commission Online Dispute Resolution (ODR) platform (for consumer disputes relating to online purchases), where available: https://ec.europa.eu/consumers/odr/

These options are intended for consumers. Business customers should typically resolve disputes through standard commercial channels or the courts as set out in our Terms.

9. Changes to This Policy

We may update this policy from time to time. The latest version will be posted on this page with an updated effective date.